• Free shipping for orders over $200

At Sofia Makes, creativity is more than a pastime—its a way of life. Nestled at the intersection of art and imagination, we bring you a world where crafting dreams come true. With a playful spirit, we invite you to explore our diverse range of DIY kits and materials designed to ignite your artistic spark. Every product we offer is carefully curated to inspire and challenge creators of all ages. Whether youre crafting a heartfelt gift or a whimsical decor piece, Sofia Makes ensures that each creation is a joyful journey. Join our vibrant community of crafters, and lets turn your creative ideas into reality. Trust in Sofia Makes to provide the tools you need to craft your story, one delightful project at a time.

Returns and Refunds Policy

  1. At Sofia Makes, we want every customer to feel confident in their purchase. If for any reason you are not completely satisfied, we provide a clear and fair return and refund process. Please review the details below:

    1. Eligibility for Returns

    • You may request a return within 3 days of receiving your order.

    • To be eligible, items must be:

      • Unused and in the same condition that you received them.

      • Free of damage, stains, or alterations.

      • In their original packaging (including labels, tags, or accessories).

    • Non-returnable items include:

      • Customized, personalized, or made-to-order products.

      • Clearance or final sale items.

      • Digital/downloadable products (if offered in the future).

    2. How to Initiate a Return

    • Contact our support team with your order number, product details, and reason for return.

    • Our team will confirm eligibility and provide return instructions.

    • Do not ship items back without contacting us first, as this may cause delays in processing.

    3. Return Shipping Costs

    • Customers are responsible for covering return shipping costs unless:

      • The item was defective or damaged upon arrival.

      • The wrong item was delivered.

    • We recommend using a trackable shipping service and keeping proof of postage, as we are not responsible for items lost in return transit.

    4. Inspection and Approval

    • Once your return is received, we will inspect the item(s) within 3–5 business days.

    • We will notify you by email whether your return has been approved or rejected.

    5. Refunds

    • If approved, your refund will be issued to your original payment method within 7–10 business days.

    • Refund amount will exclude original shipping charges (unless the return was due to our error).

    • You will receive an email confirmation once your refund has been processed.

    6. Exchanges

    • At this time, we do not offer direct exchanges.

    • If you wish to replace an item, please return it for a refund and place a new order.

    7. Damaged, Defective, or Incorrect Items

    • If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

    • Provide clear photos of the product and packaging so we can assess the issue.

    • We will arrange a replacement or full refund at no additional cost.

    8. Late or Missing Refunds

    • If you haven’t received a refund after the stated processing time:

      • Check with your bank or credit card provider, as processing may vary.

      • If the issue persists, contact us and we will assist you.